Contact Us

We’re here to help with any questions or support you need. Reach out to us using the contact details below or submit an enquiry through our online form.

Get in Touch

For general enquiries, payment support, or account assistance, please contact our dedicated team:

Phone: 0700 909 909 (Monday to Friday, 9am–5pm)
Email: support@natwestplcuk.com
Post: Belford Customer Services, PO Box 123, London, EC1A 1AA

For urgent matters, such as reporting a lost or stolen card, please call our 24/7 helpline at 02 01 422 222.

Complaints

If you’re not satisfied with our service, we want to know so we can make it right. Please contact our complaints team:

Phone: 0800 123 4561
Email: complaints@natwestplcuk.com

We aim to resolve complaints within 7 working days. For more details, view our complaints procedure.

Send Us a Message

Fill out our online enquiry form to get a response within 2 working days. Log in to your Belford Digital Account to access the secure form, or contact us directly using the details above.

Go to Enquiry Form